Return Refund – Heroes Brand USA

Return and Refund Policy

Thank you for shopping at HEROES BRAND USA.

If, for whatever reason, you are not completely satisfied with a purchase, we invite you to review our refunds and returns policy.

The following terms apply to any products You have purchased from us.

Interpretation and Definitions
Interpretation

Words whose initial letter is capitalized have defined meanings under the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or the plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HEROES BRAND USA, 2300 Diana Dr #402, Hallandale FL 33009 .
Goods means items offered for sale on the Service.
Orders means a request made by You to purchase Goods from Us.
Service refers to the Site.
The website refers to HEROES BRAND USA, accessible at www.heroesbrandusa.com
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights

You have the right to cancel your order within 14 days without giving any reason to do so.

The deadline for canceling an Order is 14 days from the date on which You receive the Goods or on which a third party that You designate, other than the carrier, takes possession of the delivered product.

To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us about your decision:

By email: contact@heroesbrandusa.com

We will refund you within a maximum period of 14 days from the day we receive the returned Goods. We will use the same payment method you used for the order and you will not incur any fees for this refund.

Conditions for Returns
For Goods to be eligible for a return, please ensure that:

Goods were purchased within the last 14 days
Goods are in original packaging
Goods have not been used or damaged

The following goods cannot be returned:

The provision of Goods made to your specifications or clearly customized.
The supply of Goods which, according to their nature, are not suitable for return, deteriorate rapidly or when the period of validity has expired.
The supply of Goods that are not suitable for return for reasons of health protection or hygiene and have been opened after delivery.
The supply of Goods which are, after delivery, in accordance with their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions, at our sole discretion.

Only regularly priced Goods can be refunded. Unfortunately, Products for sale cannot be refunded. This exclusion may not apply to You if not permitted by applicable law.

shipping fees

Shipping costs for returns are the buyer’s responsibility in any case except our error. the products will be sent to the return address and communicated via email with the bank details for the refund.

return of goods

You are responsible for the cost and risk of returning the Goods to us. You must send the Goods to the following address:

2300 Diana Dr #402 – Hallandale FL 33009

We cannot be held responsible for Goods damaged or lost in return shipping. Therefore, we recommend a secure and traceable courier service. We cannot issue a refund without actual receipt of the Goods or proof of return received.

By email: contac@heroesbrandusa.com